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Refund Policy

Refund, Cancellation and Dispute Policy

Last updated: 12-02-2026

This policy applies to all bookings and transactions conducted through Workbridges.

1. Role of the Platform

1.1 Workbridges operates solely as an intermediary platform between the customer (“User”) and the service provider (“Company”).

1.2 The agreement for the performance of a service is concluded exclusively between the User and the Company.

1.3 Workbridges is not a party to the execution of the service and is not responsible for the quality, performance, safety, or results of the services provided.

1.4 Workbridges facilitates only:

  • The booking environment

  • Payment processing

  • Temporary holding of funds

  • An internal dispute resolution procedure

2. Payments and Wallet System

2.1 Payments made by Users are temporarily managed by Workbridges.

2.2 After proper completion of the service, the amount will be made available in the Company’s digital wallet.

2.3 The Company may request withdrawal of available funds.

2.4 Workbridges reserves the right to suspend payouts in cases of:

  • An ongoing dispute

  • Suspicion of fraud

  • Violation of platform terms

3. Cancellation Policy

3.1 Free Cancellation

The User may cancel a booking free of charge up to 12 hours before the scheduled appointment.

3.2 Cancellation Within 12 Hours

If cancellation occurs within 12 hours prior to the appointment, the User is liable for 50% of the booking amount, payable to the Company.

3.3 No-Show by Company

If the Company fails to appear at the scheduled time (“no-show”), the User is entitled to a 100% refund, provided that:

  • The User reports the no-show via the platform within 12 hours after the scheduled time; and

  • No valid force majeure situation is demonstrably applicable.

3.4 No-Show by User

If the User is not present at the agreed time, the Company is entitled to retain the full booking amount.

4. Complaint Period After Service Completion

4.1 If a User is dissatisfied with the service, the complaint must be submitted via the platform within 12 hours after completion of the service.

4.2 If no complaint is submitted within this period, the service shall be deemed properly and fully performed.

4.3 After this period has expired, the payment will be definitively released to the Company.

5. Dispute Resolution Procedure

5.1 If a complaint is submitted within the required timeframe:

  • The payout will be temporarily suspended;

  • The funds in the Company’s wallet will be placed on hold.

5.2 Both parties will be given the opportunity to submit evidence, including but not limited to:

  • Photographs

  • Platform communications

  • Location data

  • Service descriptions

  • Any additional supporting documentation

5.3 Workbridges will assess the dispute objectively based on the submitted evidence.

5.4 Workbridges will make a binding decision regarding:

  • Full payout to the Company

  • Partial payout

  • Full or partial refund to the User

5.5 The decision of Workbridges is final within the platform.

5.6 Parties retain the right to submit their dispute to a competent court.

6. Evidence Requirements

In assessing a dispute:

  • The party making a claim bears the burden of proof.

  • No-show claims must be reasonably substantiated.

  • Platform time records and communications are leading evidence.

  • Verbal agreements made outside the platform fall outside the responsibility of Workbridges.

7. Right of Withdrawal (Consumer Law)

7.1 Under European consumer law, consumers generally have a 14-day right of withdrawal for online agreements.

7.2 This right of withdrawal expires if:

  • The service is performed within the 14-day period; and

  • The User has explicitly requested immediate performance; and

  • The User has expressly waived the right of withdrawal.

7.3 By placing a booking, the User agrees to these conditions where applicable.

8. Limitation of Liability

8.1 Workbridges shall not be liable for:

  • Damages arising from services performed by Companies

  • Breach of contract between User and Company

  • Indirect or consequential damages

8.2 The maximum liability of Workbridges is limited to the amount of the relevant booking.

9. Abuse

9.1 In cases of abuse of the refund system, false claims, or fraudulent conduct, Workbridges may:

  • Suspend or terminate accounts

  • Block payouts

  • Take legal action

10. Governing Law

This policy is governed exclusively by the laws of the Netherlands.
Disputes shall be submitted to the competent court in the Netherlands.